What do patients expect and how can we give it to them

Patient satisfaction with their healthcare is a highly valued goal of nearly all modern hospitals and physicians. That said, the underpinnings of patient satisfaction are a rich combination of closely held beliefs often submerged in other less weighty concerns about more superficial elements of care. Dr Gewertz reviews  the key determinants of patient satisfaction and focuses on the elements of the doctor patient relationship which can enhance these outcomes.

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